Español

English

Català

We are here to help you.

Complete this form to send us your case and we will contact you as soon as possible.

900432584

Name

Last name

DNI

Telephone

Email

Subject

CaretDown

Cancel Appointment

Procedure query

Appointment Information

I can't login with my user

I can't see my results

Request Medical History

Información Cirugía Bariátrica

Información sobre nuestros servicios

Centros

CaretDown

No sé el nombre del centro

HLA Internacional

Message

Responsible for the treatment

HLA LAVINIA SALUD, S.L.U.

Purpose of the treatment

Gestionar los datos de los interesados que contactan con HLA a través de los formularios que HLA pone a disposición del usuario. Asimismo, sus datos serán tratados con el fin de gestionar las consultas que usted nos haga llegar a través de los canales habilitados a tal efecto en nuestra página web, así como para la gestión de citas para la prestación de la asistencia sanitaria.

Legitimation

Relación jurídica/contractual existente con el interesado o su consentimiento.

Recipients

Personas, organismos e instituciones que pudieran acreditar un interés legítimo u obligación legal.

Derechos

Podrá ejercitar los derechos de acceso, rectificación o supresión, limitación del tratamiento, oposición, portabilidad de los datos o a no ser objeto de una decisión basada únicamente en el tratamiento a través del buzón DPO@grupohla.com.

Additional information

Podrá dirigirse al Delegado de Protección de Datos (DPO) de HLA, DPO@grupohla.com, así como consultar la información adicional y detallada sobre Protección de Datos en la Política de Privacidad existente en el siguiente link

900432584

Home

/

Frequently Asked Questions (FAQs)

Frequently Asked Questions

1- I want to request an appointment, how can I do it?

Log in with your passwords to the 'Patient Portal' and on the main screen select the option 'Make an appointment.'.

The system will ask you what province and town you are in or if you have a preference for HLA Center.

Follow the steps to select specialty/Physician/Schedule to make your appointment.

Once completed, you will be able to add the appointment to your calendar and download your voucher.

Una vez finalizado, podrás añadir la cita a tu calendario y descargar tu comprobante.

Remember that there are some specialties that due to their complexity are not enabled for online citation through the web portals / App.

You'll be able to quote yourself in these cases through the appointment phone number.

2- I don't have a password, how can I register in the patient portal?

If this is the first time you are using our services, we need you to provide us with some minimum data in order to correctly register your appointments.

Access the patient portal, select the option 'I am a new user' and fill in the fields requested in this section. Subsequently, you will receive a confirmation in your phone / mail to validate your data and complete the process.

If you ever forget your password, remember that you can retrieve it by entering your username and clicking on 'I forgot my password'.

3- I don't remember my appointment, how can I check my pending appointments?

Log in with your passwords to the patient portal, you will see a summary of your pending appointments in the 'My appointments' section. If you have more than three appointments, you can scroll horizontally to view them.

Each of them has an option to add to your calendar and download the appointment voucher in pdf format by clicking on the icon positioned to the right of the listing.

4- I want to cancel my appointment, how can I do it?

Access with your passwords to the patient portal, you will see a summary of your 'My Appointments' and there you can locate the appointment you want to cancel and select the icon enabled for it.

5- I need to access my results how can I download them?

Once you access the patient portal, you must select the 'Test archive' option and you will see a list of the tests we have performed on you. Each test has available the option to download the report in pdf format, by clicking on the icon positioned to the right of the list.

6- Why do I need to register as a user?

In order to enjoy all the functionalities of the application or the website it is necessary for you to register, otherwise we cannot ensure the citation process.

7- How do I get a voucher for my appointment?

Once you have attended your appointment, you will be able to download a proof of attendance by accessing the “Patient Portal”.

In the “Appointment archive” section you will see the list of appointments you have attended and in each of them you will find the icon for downloading in pdf format. In the voucher will appear the data of the care center and date of the appointment.

8- What is my user name to access the patient portal?

The user to access the App (HLA) or the patient portal is your DNI, passport or NIE (remember to use numbers and letters without dots or dashes).

9- How can I manage appointments for a family member?

Login to your profile and select the 'add user' option. Complete the requested data. Your family member will receive a confirmation request. Once approved, you will be able to manage their appointments from your personal area.

10- I do not have health insurance, can I make an appointment?

Yes, you can make appointments with all those professionals who have a consultation without insurance. You must select 'Private Patient' when selecting how you want to make your appointment.

11- How can I modify my data?

If you want to modify your contact details (phone, email, address) enter the “Patient Portal” and go to “My profile”, where you can edit and/or modify your data. If there is an error in your personal data (name, surname), for security reasons, you should contact us through the Contact functionality and we will inform you how to proceed. Go to “My profile”.

12- I still have doubts

We are at your disposal to solve all your doubts. You can contact us through the contact form and we will answer you within 48 hours

We are here to help you.

Complete this form to send us your case and we will contact you as soon as possible.

900432584

Name

Last name

DNI

Telephone

Email

Subject

CaretDown

Cancel Appointment

Procedure query

Appointment Information

I can't login with my user

I can't see my results

Request Medical History

Información Cirugía Bariátrica

Información sobre nuestros servicios

Centros

CaretDown

No sé el nombre del centro

HLA Internacional

Message

Responsible for the treatment

HLA LAVINIA SALUD, S.L.U.

Purpose of the treatment

Gestionar los datos de los interesados que contactan con HLA a través de los formularios que HLA pone a disposición del usuario. Asimismo, sus datos serán tratados con el fin de gestionar las consultas que usted nos haga llegar a través de los canales habilitados a tal efecto en nuestra página web, así como para la gestión de citas para la prestación de la asistencia sanitaria.

Legitimation

Relación jurídica/contractual existente con el interesado o su consentimiento.

Recipients

Personas, organismos e instituciones que pudieran acreditar un interés legítimo u obligación legal.

Derechos

Podrá ejercitar los derechos de acceso, rectificación o supresión, limitación del tratamiento, oposición, portabilidad de los datos o a no ser objeto de una decisión basada únicamente en el tratamiento a través del buzón DPO@grupohla.com.

Additional information

Podrá dirigirse al Delegado de Protección de Datos (DPO) de HLA, DPO@grupohla.com, así como consultar la información adicional y detallada sobre Protección de Datos en la Política de Privacidad existente en el siguiente link

900432584

Quality

Quality policy

Awards, rankings and accreditations

Communication

HLA News

HLA Blog

Canal de denuncias

Social responsibility and sustainable development

Environmental commitment

Social responsibility and governance

Need support? / Frequently Asked Questions (FAQs)

Privacy

Cookie policy

Legal disclaimer

Configure cookies