Communication
Social responsibility and sustainable development
International patient care
The HLA Hospital Group offers a specialized and personalized service area to the international community in Spain or who wants to come to Spain, at no additional cost.
Who we are
This service is attended by a team of multilingual advisors, of different nationalities, a staff exclusively dedicated to each international patient who requires our assistance. With great professionalism and experience. We take care of the patient. We take care of your family members.
We take care of the patient.
We take care of your family members.
Who is this area for?
To all non-resident international patients or residents with international or private medical insurance* who come to Spain for different reasons:
- Expats
- Tourists
- Students
- Diplomats
- Cruise crew or passengers
- International doctors who wish to do internships in one of our university hospitals
* If you have Spanish health insurance, consult the benefits
What do we offer?
Comprehensive personalized service 24/7/365
- direct communication channel, in different languages, for the international patient, exclusive and personalized for all our centers. 24/7/365
- Personalized advisor, multilingual, to clarify any questions regarding your assistance. Whether medical or related to your insurance.
- Managing your health insurance:
- We accept all international medical insurance, student insurance, travel insurance, international insurance.
- Before or during medical assistance, we coordinate all management with international medical insurance *to avoid unnecessary payments.
- We help in managing the refund if applicable, providing all the necessary documentation.
- In case of hospitalization we coordinate assistance with the insurance every day until discharge.
- If you have Spanish insurance, contact us to find out its benefits.
- Accompaniment during your attendance medical if there is a language barrier.
- Exclusive healthcare benefits:
- Preferred appointments
- Minimum waiting time in the emergency room, unless there is a vital emergency prior to assistance.
- Special rates, for specific international groups.
- Electronic prescription service via telemedicine.
- Telephone medical guidance.
- Second medical opinions:
- At HLA we make available to international insurers, agencies or direct patients, a second medical opinion service with the specialist treating the patient's pathology.
- We offer video consultations if necessary.
Our Hospitals with international department
We work with all insurances
Some of the companies we work with are:
Some of the companies we work with are:
